Effective Date: 25 July 2025
This Privacy Policy explains how Kilo Oscar Pty Ltd ("we", "us", or "our") collects, uses, discloses, and protects personal information obtained through our website and services ("Site"). This policy applies to all products, services, and activities offered by Kilo Oscar Pty Ltd.
1. Information We Collect
We may collect personal identification information in a variety of ways, including (but not limited to) when you:Visit our websiteRegister or submit a formSubscribe to a newsletter or email listMake a purchase or engage with our servicesInteract with us via email, social media, or other channelsYou may be asked for details such as your:NameEmail addressPhone numberBilling and shipping addressPayment details (via secure third-party processors)Business name and related data (if applicable)Usage and analytics data from your interaction with the SiteYou may always choose to visit the Site anonymously, but certain features or services may be unavailable if you decline to provide personal information.
2. Data You Provide About Others
In using our services (such as marketing or advertising), you may submit personal data relating to your customers, clients, or team members. In such cases, you confirm that you have obtained the necessary permissions to share this data with us.
3. How We Use Your Information
We use your information to: Deliver and personalise our servicesProcess transactions and manage customer relationshipsRespond to support requests or inquiriesImprove our website, offerings, and customer experienceSend you marketing communications (where you have opted in)Analyse website usage and performanceComply with legal obligations and enforce our termsYou can opt out of marketing emails at any time by clicking “unsubscribe” in any email or contacting us directly.
4. Cookies & Analytics
Our Site uses cookies and similar tracking technologies to:Enhance website functionality and user experiencePersonalise content and adsTrack website usage and performanceYou can adjust your browser settings to refuse cookies, though some site features may not function properly without them.We may also use analytics tools (e.g., Google Analytics) and advertising platforms (e.g., Meta/Facebook Ads) which may place their own cookies and track your usage in accordance with their privacy policies.
5. Disclosure of Information
We do not sell, trade, or rent your personal information. We may disclose your information:To trusted third-party service providers who help operate our business (e.g. payment processors, ad platforms)To comply with legal obligations, court orders, or enforcement of our rightsIn connection with a merger, acquisition, or sale of all or part of our businessWe may also share anonymised or aggregated data for reporting and analytical purposes.
6. Third-Party Links and Services
Our Site may contain links to third-party websites or services. We are not responsible for the content or practices of these external sites. Please refer to their privacy policies for information on how they handle your data.
7. Data Storage and Security
We store data on secure servers, which may be located outside of Australia. By using our Site, you consent to the transfer, storage, and processing of your data in these locations.We use appropriate technical and organisational safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. How Long We Keep Your Data
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. Your Rights
You may request to:Access the personal information we hold about youCorrect or update your dataDelete your data (subject to legal exceptions)Withdraw consent to marketing or certain data usesTo make a request, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to check this page regularly to stay informed of changes.
11. Contact Us
For any privacy-related questions or requests, please contact:
Kilo Oscar Pty Ltd
Email: hello@kilooscar.com.au
By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site. Continued use of the Site after any changes constitutes acceptance of the updated policy.